All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Orders are typically processed and shipped within 72 hours (excluding weekends and holidays). Once your order is on its way, you’ll receive an email with tracking details so you can follow it to your door.

Delivery estimates:

• Standard Shipping: 2–8 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on your location and carrier schedules.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer Free Standard Shipping on all U.S. orders over $100. Check the cart to see the current deal on free shipping.

We currently ship within the United States only, but international expansion is coming soon. Subscribe to our newsletter for updates.

If your order hasn’t shipped yet, we can update your address right away.
Please email your new details to info@botanica-USA.com as soon as possible.

If your order has already shipped, you may still be able to redirect it using the courier’s tracking link in your confirmation email.

Please double-check your address before checkout — Botanica USA cannot retrieve or redirect orders that have already been delivered.

While most orders arrive on time, occasional courier delays can occur. If your order hasn’t arrived within 10 days, please contact us at info@botanica-USA.com, and we’ll open an investigation with the shipping provider.

We’ll keep you updated throughout the process and work toward a prompt resolution.

We offer free returns within 30 days of receiving your order.

View our Return & Refund Policy.

To start a return, please email info@botanica-USA.com.

If something isn’t right with your order, don’t worry.
Email info@botanica-USA.com with your order number and a brief description (photos if applicable), and our support team will quickly resolve the issue.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service before ordering.

Our CBD is derived from hemp grown organically at our farm in South Carolina, Eagle House Botanicals. From seed to harvest, we oversee every step of cultivation to ensure purity, consistency, and a rich cannabinoid profile—guided by both modern plant science and traditional care for the land.

Yes. Our hemp is grown using rigorous organic practices. We work with organic soil, natural fertilizers, and thoughtful pest management methods, including encouraging beneficial insects such as ladybugs. We are currently in the process of applying for USDA organic certification as part of our ongoing commitment to transparency and integrity.

The amount of CBD per serving is clearly listed on each product’s packaging. For added clarity, each product is accompanied by third-party laboratory testing that verifies purity and potency.

No. All Botanica products are formulated to contain less than 0.3% Delta-9 THC, the psychoactive compound associated with intoxication. At this federally compliant level, our products are non-psychoactive and designed to support balance without impairment.

While all Botanica products meet federal guidelines for THC content, we cannot guarantee the outcome of a drug test. In rare cases, trace amounts of THC may be detectable. If your employment or circumstances depend on passing a drug test, we recommend exercising caution and making an informed decision that feels right for you.